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Principle 1 - Taking a strategic approach to managing quality and standards

Providers demonstrate they have a strategic approach to securing academic standards and assuring and enhancing quality that is embedded across the organisation.

This principle encourages providers to take a strategic approach to managing academic standards and the quality of the student experience, overseen by their governing body. Such a whole-institution view helps to ensure that at each level of the organisation there are valid, systematic, evidence-based approaches that produce information they can use to foster enhancement, share good practice, and identify and address issues.

 

This advice and guidance also outlines how the provider might operate various systems for assuring quality and standards. It aims to help providers develop or improve their strategic approaches to quality, as well as to check whether their systems are broadly in line with the rest of the sector.

 

Strategic approaches to quality and standards are subject to periodic review and operate within a governance framework that allows for proper representation from academics, professional staff and students. 

 

Below, you’ll find a summary of each key practice, along with resources, tables and diagrams to help you use it.



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Key Practice f: The cycle of responsibilities that a provider works through when using external expertise

 

Key Practices

Academic standards and the quality of the student learning experience are the responsibility of the provider. Degree-awarding bodies are aware that they have ultimate responsibility for the qualifications offered in their name.

This practice reminds providers to be aware of their dual responsibility to the maintenance of academic standards and quality of the student learning experience.

 

This guidance helps providers meet their responsibilities for academic standards and quality through a systematic, strategic approach. Along with the advice and guidance for Principle 8, it will be particularly useful for providers entering into or operating partnership arrangements.


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The strategic approach is employed wherever and however provision is delivered and is embedded in the culture and practices of providers.

This practice focuses on implementing of a strategic approach to quality and standards. This can be done through articulating, planning and embedding the approach across culture and practice within a provider and across any partnership arrangements, with student and stakeholder engagement a key component in its success.


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The strategic approach aligns with providers’ policies and practices on equity, equality, diversity and inclusion, and environmental sustainability for students and staff.

Aligning quality assurance with work around equity, equality, diversity and inclusion (EEDI) and environmental sustainability helps to ensure that processes such as curriculum approval, enhancement, recruitment and retention also contribute to this work.

 

This Key Practice’s advice gives providers options for thinking about tailored strategic approaches to embed EEDI and environmental sustainability as a key enabler of maintaining standards and enhancing quality. It discusses implementation, promotion, and lists ideas for ongoing activities to help providers do this.


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The strategic approach to securing academic standards, quality assurance and enhancement is published, communicated clearly and accessible to staff, students and external stakeholders. It is supported by a comprehensive and transparent governance framework.

This practice advises providers to communicate their strategic approach through clear and robust regulations, policies and procedures, describing the processes they use to assure quality, secure academic standards and enhance the student learning experience.

 

The practice encourages providers think about the needs of their audience, establish a comprehensive governance framework, and tailor their communications to a range of different stakeholders.


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The strategic approach is monitored and evaluated on a regular basis.

This practice advises periodic monitoring of a provider’s strategic approach to ensure it is being implemented successfully and embedded across the institution. This is distinct from the regular or risk-based monitoring and review processes of course provision itself (which is covered by Principle 5 - Monitoring, evaluating and enhancing provision) but suggests there may be scope to include the review of strategic approaches into larger monitoring and evaluation systems.


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External expertise is a key element of the strategic approach to managing quality and standards.
This practice advises providers to embed the use of external expertise in assurance and enhancement activities to give an independent view of academic standards and alignment with broader practices, sector frameworks and reference points. This advice lists the different ways externality can be used to assure academic quality and standards.

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