If you are a student or former student and want to complain about something to do with a higher education course or provider, your first step must be to work through your university or college’s own complaints procedure - you should be able to find this on their website. If not, your provider should be able to supply it on request.
The Student Support Services team and students’ union or guild in your university or college are good places to start for advice and guidance about your issue. You can find the contact details for your students’ union or guild from its website, or (in most cases) from the National Union of Students (NUS).
If you’re a member of staff with a complaint, you should follow your organisation’s grievance procedure. You could also seek advice through your trade union representative.
If you have already done this and the issue isn’t resolved, then you can raise the matter with a number of organisations that deal with complaints about higher education.
The list below will help you to select the right organisation, as the specific areas covered vary. It also depends on which nation of the UK the provider is based in.