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Home Reviewing higher education How to make a complaint Complaints and appeals QAA procedure for the handling of complaints
Complaints and appeals

First, you should speak to the person you have been dealing with at QAA, so that they can try to assist and to find a resolution. 


If you are not satisfied with the explanation you receive, you can contact the Governance team.

 

Due to the current COVID-19 outbreak, we ask that you contact us by email, to Governance@qaa.ac.uk

 

Please provide your full name, postal address, and email address and how you would prefer us to make contact with you about your complaint.

Standards for handling complaints

 

We will be better able to respond to your complaint if it is raised promptly and accompanied by supporting information. Please state the area, date and time of incident to which your complaint relates, and provide any relevant information regarding communication you have had with us on the subject or supporting evidence.

 

We will:


  • handle your complaint with courtesy, respect and fairness
  • give full reasons for the outcome
  • use the knowledge and experience gained from complaints to improve how we operate.

Read our Complaints Procedure below for more information.


 

QAA also has an information publication scheme and a subject access/information request procedure. These can be found on our policies page.