QAA Concerns Scheme: How to raise concerns with QAA and how QAA will respond
Publication Date: 14 Jun 2018
There are a number of organisations that deal with complaints regarding higher education. Each has specific areas that they can help with.
At QAA, we use the term "concerns" instead of complaints. We investigate concerns about academic standards, quality and UK higher education providers' public information. We have our own Concerns Scheme. We use this to investigate each concern fairly and as quickly as we can.
We can address concerns about the following types of higher education provider:
If you have already worked through the provider's own complaints process, we can help with:
If we can't help then one of the following organisations may be able to:
The OIA looks at individual complaints from students in England and Wales.
OfS considers concerns about quality and standards at publicly funded higher education providers in England and Northern Ireland.
HEFCW deals with concerns regarding public providers in Wales.
To raise a concern with us, complete the following form using the guidance to help.
Publication Date: 14 Jun 2018
Publication Date: 14 Jun 2018
View our Complaints about QAA page.