Complaint
If you are not happy with the service you have received from us or have a concern about an Access Validating Agency or a particular Access to Higher Education Diploma or course provider, you have the right to complain and be listened to. We will do all
we can to resolve your complaint promptly and effectively.
If you make a complaint, we will:
- listen to what you have to say
- respond to you promptly, ensuring you receive a response to the issues you raise
- provide advice and information about how you can take your complaint further should you need to do so