Compliments, comments and complaints procedure
Publication date: 14 Aug 2019
Our compliments, comments and complaints policy is designed to make is easy for you to tell us things that are not quite right about our work, an Access Validating Agency or Access to HE Diploma or course provider. You can also let us know things can be improved or if you have received a good experience. Our compliments, comments and complaints procedure document provides further guidance.
Compliment
We recognise and greatly value the importance of any positive feedback and want to hear from you if you have had a good Access to HE experience or the service you have received from us merits praise.
Comment
We are pleased to receive comments about the Access to HE Diploma and our work. We use your comments to help us develop and improve our service and the Access to HE Diploma.
Complaint
If you are not happy with the service you have received from us or have a concern about an Access Validating Agency or a particular Access to Higher Education Diploma or course provider, you have the right to complain and be listened to. We will do all we can to resolve your complaint promptly and effectively.
If you make a complaint, we will:
- listen to what you have to say
- respond to you promptly, ensuring you receive a response to the issues you raise
- provide advice and information about how you can take your complaint further should you need to do so