Douglas has been QAA’s Chief Executive since October 2015. His work has included leading the transformation of QAA and its contribution to changes to the policy, regulatory and quality landscape across the UK, and QAA's role in supporting higher education adapt to the challenges brought by the COVID-19 pandemic.

Douglas joined QAA in 2002 and was previously Director of Resources, Chief Operating Officer and Company Secretary. He led QAA's work on student engagement for a number of years, and was a member of the NUS & UUK-led Student Charter Group and subsequent Framework for Partnership Group.

In October 2019, Douglas was appointed to the Board of the European Association for Quality Assurance in Higher Education (ENQA).

Current connections with HE institutions (other than employment): 
Trustee, Edinburgh University Students’ Association, relative studying at University of Leeds, relative in employment at Queen Margaret Union, Glasgow University, relative studying at Liverpool John Moores University

Connections with professional and subject-based bodies: 
Member of Association of University Administrators and the University and College Union

Connections with other bodies: 
Director QAA Enterprises Limited

Vicki joined QAA in 2019 and has responsibility for a range of functions including: Membership & Quality Enhancement Services; International & Professional Services; Scotland, Wales & Northern Ireland; Quality Assurance England; and Marketing & Events. She is a member of the Executive Team and acts as Deputy CEO.

Prior to joining QAA, Vicki worked at St Hugh's College Oxford, where she was the Bursar (COO), a Director of Oxford Limited, St Hugh's Conferences, St Hugh's Estates and a founding Director of NOSCS. She has also worked at University of Birmingham as the Director of Strategic Planning and in various roles at the University of Warwick and Warwick Business School. She started her career in Higher Education at UMIST, where she worked in international student recruitment. Vicki also has experience in the commercial and charity sectors, having run her own company and been director of a charity working with women and families affected by domestic abuse.

Current connections with HE institutions (other than employment):
Relative working at University of Warwick; relative studying at Wolverhampton College; relative studying at University of the West of England.

Connections with professional and subject-based bodies:
Member of the University and College Union.

Caroline became Finance Director at QAA in 2019, having previously worked as Head of Finance and Planning. She is responsible for the strategic management of QAA's financial resources and planning.

Prior to joining QAA, Caroline was Head of Finance for Karen Millen and Director of Finance at Nelson Thornes. She also has extensive experience of working as an accountant and auditor across a number of different industry sectors. Caroline is a graduate of the University of Manchester.

Ailsa is responsible for the management and delivery of QAA’s membership experience and services, and will provide oversight of the development of the UK Quality Code and other sector standards.

Ailsa joined QAA in 1998 and has worked in a number of roles, most recently as Head of Quality and Enhancement at QAA Scotland. She introduced innovative elements, including the Focus On projects, with groups of institutions working collaboratively to enhance policy and practice. Ailsa previously worked at what is now Universities Scotland and at the Robert Gordon University. She is a graduate in Economics and Politics from the University of Aberdeen, and more recently has developed a keen interest in creative writing and holds a PhD in English Literature from the University of Glasgow. Ailsa also has a postgraduate diploma in management.

Alastair is QAA's Director for Scotland, Wales and Northern Ireland. He is also the lead for QAA's European engagement.

Before joining QAA in 2020, Alastair was Director of Quality Assurance at Healthcare Improvement Scotland, where he was responsible for quality assurance work in the NHS, and the regulation of independent healthcare. Previous to this, Alastair was the Chief Operating Officer and Director of Inspection for Education Scotland. In this role he was responsible for the independence, quality, delivery and future direction of all Education Scotland’s scrutiny work, from nurseries to further education. Alastair joined HM Inspectorate of Education (HMIE) as an HM Inspector in 2000 after having worked in Community Learning and Development in both the local authority and voluntary sectors.

Ben is QAA's Director of Quality Assessment, England, leading on the delivery of work QAA undertakes as the designated quality body for higher education in England. He is also responsible for maintaining our ongoing working relationship with the Office for Students.

Before joining QAA in 2019 Ben was the Higher Education Assurance Manager and University Principal Examiner at Pearson. In this role Ben was responsible for developing strategy and processes used to quality assure over 500 approved centres around the world. Prior to this he worked for the Health Care Professions Council, a UK Healthcare Regulatory Body, for seven years where he was responsible for overseeing the quality assurance monitoring of 1,000 professional education programmes.

Stephanie is QAA's Director, International and Professional Services, leading on the management and delivery of international and professional services activities.

Before joining QAA in 2019, Stephanie was a member of the Directorate within Coventry University Group's Academic Partnership Unit, and led on partnership development and operations within the Group's extensive collaborative delivery portfolio of over 40 global partners. Prior to this, Stephanie led Coventry University's EU student recruitment and admissions team.

Gareth joined QAA in October 2016. He is responsible for QAA’s policy, public affairs and media relations work.

Gareth originally practised as a solicitor specialising in criminal defence advocacy. He has also worked as a journalist. In 2002 he was appointed as the first Policy Director at Liberty, the UK’s leading human rights and civil liberties campaigning organisation. Gareth left Liberty in 2009 to join TACT, the UK’s largest fostering and adoption children's charity. He was recruited as the Executive Director of Policy, Communications and Fundraising to set up a new department responsible for raising awareness of issues facing children in care and campaigning for change to national policy. He was also responsible for organisational fundraising and marketing.

Gareth's most recent role was as Director of OCD Action, a mental health charity providing services and support by people affected by Obsessive Compulsive Disorder.

Tom leads the governance team and executive office, and is QAA’s Company Secretary.

Tom trained as a management and strategy consultant in London and Chicago, and worked mostly for public-sector clients, as well as an in-house role at the law firm Freshfields.  In 2005 he joined the Civil Service, where he held a series of policy positions in competition, energy and climate change, and several communication roles including as a press officer and as a ministerial speechwriter.  He was a spending lead in HM Treasury, including at the time of the 2010 Spending Review. His final Whitehall role was at UK Government Investments, the UK Government’s centre of excellence in corporate governance and corporate finance.  In 2017 he took a position as VP Strategy at the National Nuclear Laboratory, before joining QAA in April 2020.