Vicki became Chief Executive of QAA on 1 November 2021, after joining the Agency in 2019 as Executive Director of Operations and Deputy CEO.

Prior to joining QAA, Vicki worked at St Hugh's College Oxford, where she was the Bursar (COO), a Director of Oxford Limited, St Hugh's Conferences, St Hugh's Estates and a founding Director of NOSCS. She has also worked at University of Birmingham as the Director of Strategic Planning and in various roles at the University of Warwick and Warwick Business School. She started her career in higher education at UMIST, where she worked in international student recruitment. Vicki also has experience in the commercial and charity sectors, having run her own company and been director of a charity working with women and families affected by domestic abuse.

Current connections with HE institutions (other than employment):
Relative studying at University of the West of England.

Connections with professional and subject-based bodies:
Member of the University and College Union.

Alastair joined QAA at the beginning of 2020 and has responsibility for a range of functions including: Membership & Quality Enhancement Services; International & Professional Services; Scotland, Wales & Northern Ireland; Quality Assurance England; and Marketing & Events. He is also the lead for QAA's European engagement.  Alastair is a member of the Executive Team and acts as Deputy CEO.

Until recently, Alastair was QAA's Director for Scotland, Wales and Northern Ireland. Before joining QAA, Alastair was Director of Quality Assurance at Healthcare Improvement Scotland, where he was responsible for quality assurance work in the NHS, and the regulation of independent healthcare. Previous to this, Alastair was the Chief Operating Officer and Director of Inspection for Education Scotland. In this role he was responsible for the independence, quality, delivery and future direction of all Education Scotland’s scrutiny work, from nurseries to further education. Alastair joined HM Inspectorate of Education (HMIE) as an HM Inspector in 2000 after having worked in Community Learning and Development in both the local authority and voluntary sectors.

Eve Alcock is Head of Public Affairs at QAA where she leads the Policy and Communications team. Prior to that, she was an Analyst at the Clean Air Fund, working in communications, advocacy and strategic partnerships. She engaged regularly with key players such as the United Nations and World Economic Forum to drive air pollution up the global agenda. Before then, Eve spent two years as President of the University of Bath’s Students’ Union where she was a governor of the University and Chair of the SU’s Board of Trustees. She represented 18,000 students on issues from affordable accommodation and public transport, to sexual assault policy and the climate emergency.

Caroline became Finance Director at QAA in 2019, having previously worked as Head of Finance and Planning. She is responsible for the strategic management of QAA's financial resources and planning.

Prior to joining QAA, Caroline was Head of Finance for Karen Millen and Director of Finance at Nelson Thornes. She also has extensive experience of working as an accountant and auditor across a number of different industry sectors. Caroline is a graduate of the University of Manchester.

Ailsa is responsible for the management and delivery of QAA’s membership experience and services, and will provide oversight of the development of the UK Quality Code and other sector standards.

Ailsa joined QAA in 1998 and has worked in a number of roles, most recently as Head of Quality and Enhancement at QAA Scotland. She introduced innovative elements, including the Focus On projects, with groups of institutions working collaboratively to enhance policy and practice. Ailsa previously worked at what is now Universities Scotland and at the Robert Gordon University. She is a graduate in Economics and Politics from the University of Aberdeen, and more recently has developed a keen interest in creative writing and holds a PhD in English Literature from the University of Glasgow. Ailsa also has a postgraduate diploma in management.

Rob joined QAA in January 2022 and is currently leading the Designated Quality Body function. 

Prior to this, he was Head of Market Exit at the Office for Students, working on processes and projects related to student protection. At the Higher Education Funding Council for England, he formed and jointly led, with the Department for Education, the Alternative Provider Intelligence Unit engaging with providers on a range of regulatory and other matters including funding, data, and quality. He also has experience in teaching funding policy and the design and operation of student number controls.

Rob has a background in student experience policy and practice from earlier roles at the University of the West of England and UWE Students’ Union. 

Tom leads the Governance team and Executive office, and is QAA’s Company Secretary. He also has responsibility for the Policy & Communications and Marketing & Events teams.

Tom trained as a management and strategy consultant in London and Chicago, and worked mostly for public-sector clients, as well as an in-house role at the law firm Freshfields.  In 2005 he joined the Civil Service, where he held a series of policy positions in competition, energy and climate change, and several communication roles including as a press officer and as a ministerial speechwriter.  He was a spending lead in HM Treasury, including at the time of the 2010 Spending Review. His final Whitehall role was at UK Government Investments, the UK Government’s centre of excellence in corporate governance and corporate finance.  In 2017 he took a position as Vice President Strategy at the National Nuclear Laboratory, before joining QAA in April 2020.