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COVID-19 (Coronavirus) – support and guidance

QAA offers a number of tailored services aimed at supporting the development of quality assurance systems and quality assurance professionals. We provide a range of bespoke capacity building and advisory services to universities, government bodies and quality assurance agencies across the world to enable them to enhance their approach to quality assurance:

  1. Bespoke reviews tailored for individual institutional requirements
  2. Data-led quality assurance advice and guidance programmes
  3. Bespoke risk-based external analysis and advice
  4. Facilitated enhancement and capacity building programmes
  5. Institutional support and developmental programmes.

All of our work is delivered by quality specialists with sector-leading experience gained from within UK and international higher education institutions and quality agencies. For further information, please complete our enquiry form. 

We are very satisfied with the service delivered by the QAA team. We were able to work in partnership with three quality assurance experts from a specific background of expertise and knowledge. We look forward to working with the team again and would recommend the professional services offered by QAA to other institutions and organisations.

Professor Philip Hallam
Vice-Chancellor and CEO, Arden University

Projects and Publications

External Assurance Review of the Policies, Procedures and Processes of the Patent Examination Board

QAA was commissioned to undertake an external assurance review of the policies, procedures and processes adopted by the Patent Examination Board (PEB) in 2020. Following the review, we produced a detailed report highlighting good practice and making recommendations for the further development of the PEB.

External Assurance Review of the Policies, Procedures and Processes of the Patent Examination Board

Publication Date: 09 Feb 2021

General Optical Council Regulated Qualification Framework Project


QAA was commissioned by the General Optical Council on behalf of the Association of Dispensing Opticians, College of Optometrists, General Optical Council, Opticians Academic Schools Council and Optometry School Council to undertake a review of the optometry and ophthalmic dispensing/dispensing opticians' provision with a view to recommending the Regulated Qualification Framework (RQF)/Framework for Higher Education Qualification (FHEQ) level at which the two qualifications should sit.

A multi-method research approach was conducted in September and October 2020 resulting in the publication of a summary report containing two key recommendations.


General Optical Council (GOC) Regulated Qualification Framework Project: Report and Recommendations on Frameworks Level

Publication Date: 01 Dec 2020

University of Exeter: Strategic analysis of quality processes

QAA worked with the University of Exeter to review the University’s programme and module approval and amendment processes. The project resulted in a report that provided several recommendations for change and development, including the streamlining and simplification of business and academic approval processes, and the standardisation of data. The University of Exeter found the process to be a positive and beneficial experience, working with our higher education experts to formulate and create a roadmap for future development.

Find out more about our work with the University of Exeter by watching our short film or reading the case study.

I would definitely recommend the service to others, and would suggest QAA are uniquely placed to help specifically with things around quality assurance given their history. I found the people I dealt with to be very knowledgeable and professional in their approach.

Roni Roberts
Head of Teaching Quality Assurance and Enhancement, University of Exeter