Appeals Against the Outcomes of a Gateway Quality Review: Wales
Publication date: 03 Sep 2018
QAA distinguishes between appeals (also known as representations) and complaints:
We have published procedures for handling appeals and representations made against review outcomes and other decisions.
The procedures vary by review method, and are listed below; where there is no specific procedure listed then the Consolidated Appeals Procedure applies.
For appeals relating to our work as the Designated Quality Body in England, please see the DQB website.
For appeals related to the Gateway Quality Review: Wales method, there is a separate appeals procedure and submission form.
Publication date: 03 Sep 2018
Publication date: 03 Sep 2018
Publication date: 27 May 2020
Publication date: 27 May 2020
Publication date: 16 Aug 2019
Publication date: 16 Aug 2019
Publication date: 16 Aug 2019
For appeals related to Access to Higher Education by Access Validating Agencies, there is a separate appeals procedure and submission form.
Publication date: 13 Sep 2019
Publication date: 13 Sep 2019
For appeals/representations not covered by the guidance above, please use our Consolidated Appeals Procedure.
Publication date: 10 Jul 2019
Publication date: 27 Jul 2015
First, you should speak to the person you have been dealing with at QAA, so that they can try to assist and to find a resolution.
If you are not satisfied with the explanation you receive, you can contact the Governance team.
Due to the current COVID-19 outbreak, we ask that you contact us by email, to Governance@qaa.ac.uk
Please provide your full name, postal address, and email address and how you would prefer us to make contact with you about your complaint.
We will be better able to respond to your complaint if it is raised promptly and accompanied by supporting information. Please state the area, date and time of incident to which your complaint relates, and provide any relevant information regarding communication you have had with us on the subject or supporting evidence.
We will:
Read our Complaints Procedure for more information.
Publication date: 03 Nov 2021
QAA also has an information publication scheme and a subject access/information request procedure. These can be found on our policies page.