
QAA Complaints Procedure
Publication Date: 21 Sep 2018
Author: | QAA |
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Format: | |
Size: | 0.07 MB |
We are committed to providing the best possible service, and to working in an open and accountable way. One of the ways in which we continue to improve our service is by listening to the views of our subscribers, stakeholders and customers. This includes responding positively to complaints and putting mistakes right.
If you are not satisfied with the service you have received from us, please let us know.
First, you should speak to the person you have been dealing with at QAA, so that they can try to assist and to find a resolution.
If you are not satisfied with the explanation you receive, you can contact the Governance and Executive Office.
Due to the current COVID-19 outbreak, we ask that you contact us by email, to Governance@qaa.ac.uk
Please provide your full name, postal address, telephone number and email address and how you would prefer us to make contact with you about your complaint.
We will be better able to respond to your complaint if it is raised promptly and accompanied by supporting information. Please state the area, date and time of incident to which your complaint relates, and provide any relevant information regarding communication you have had with us on the subject or supporting evidence.
We will:
Read our Complaints Procedure for more information:
Publication Date: 21 Sep 2018
We have clear published procedures for responding to complaints from higher education providers and for handling appeals against specific decisions.
We distinguish between complaints and appeals. We regard a complaint as an expression of dissatisfaction with services we provide or actions we have taken.
Appeals are challenges to specific decisions, in specific circumstances, and these are handled through our appeals/representations procedures below.
For appeals related to the Gateway Quality Review: Wales method, there is a separate appeals procedure and submission form.
Publication Date: 03 Sep 2018
Publication Date: 03 Sep 2018
Publication Date: 27 May 2020
Publication Date: 27 May 2020
For appeals related to the Quality Review Visit method, there is a separate appeals procedure and submission form.
Publication Date: 27 Jul 2017
Publication Date: 27 Jul 2017
Publication Date: 16 Aug 2019
Publication Date: 16 Aug 2019
Publication Date: 16 Aug 2019
For appeals related to Access to Higher Education by Access Validating Agencies, there is a separate appeals procedure and submission form.
Publication Date: 13 Sep 2019
Publication Date: 13 Sep 2019
For appeals/representations not covered by the guidance above, please use our Consolidated Appeals Procedure.
Publication Date: 10 Jul 2019
Publication Date: 27 Jul 2015