What to do if you have a concern about the Access to Higher Education Diploma
Access to Higher Education courses are validated by regionally based Access Validating Agencies (AVAs), which award certificates for the Diploma. QAA licenses the AVAs and regulates the way in which they undertake their responsibilities. We can investigate concerns about these matters.
If you have a concern about the way in which an AVA is undertaking its responsibilities, you should first raise it with the AVA concerned. If the AVA cannot resolve your concern, you may then raise it with us. There is a list of AVAs on the Access to HE website.
We cannot investigate issues relating to the delivery of Access to HE courses by individual providers. If you have a concern about a particular Access to HE course, you should raise it with the course provider. If the provider cannot resolve your concern satisfactorily, you have two options for further action.
- If your concern is about how the course is delivered or managed you can raise it with the Skills Funding Agency.
- If your concern is about anything else, you should raise it with the relevant AVA. If the AVA cannot resolve your concern, you may then raise it with us using the standard submission form. You can use the Concerns Wizard to determine if your concern is something we can investigate.