Our policies

We are committed to working in an open and accountable way. This includes having clear published procedures.

Corporate policies

• Handling causes for concern in English higher and further education institutions
• Policy on consultations
• Welsh Language Scheme/Cynllun Iaith Gymraeg
• Copyright policy
• Data protection
• Privacy statement

Review policies

• Procedures for handling complaints
• Procedures for representations
• Training and development policy for review team members and review facilitators

QAA internal policies

• Budget Manual
• Business continuity plan
• Communications strategy 2006-11
• Email management policy
• Evaluation policy
• Financial regulations
• Finance strategy 2006-11
• Human resources policies
  • Annual leave and other authorised absences
  • Dignity at work policy and procedure
  • Disciplinary policy and procedure
  • Capability procedure
  • Electronic communications policy and guidelines
  • Equal Opportunities
  • Grievance policy and procedure
  • Maternity policy and procedure
  • Performance review policy
  • Recruitment, selection and induction policy
  • Redundancy policy
  • Relocation scheme
  • Retirement policy and procedure
  • Sickness absence policy
  • Training and development policy
  • Work-life balance policy
• Hospitality guidelines
• House style guidelines
• Information management policy
• QAA's approach to information management
• Information security policy
• Information systems strategy 2009-12
• Insurance policies held by QAA
• Internal communications strategy
• Media relations policy
• Office services procedures
• Planning framework for 2007-08 | Planning framework for 2008-09 | Planning framework for 2009-10 | Planning framework 2010-11(PDF)
• Procedure for the personal use of QAA mobile phones
• Protocol on cross group working
• Publishing policy 2007
• Purchasing manual
• Records management policy
• Records management for remote and contract staff
• Risk management policy and strategy
• Risk management guidelines
• Travel and subsistence guidelines (for staff and Board members)
• Treasury management policy
• Value for money strategy

All our policies comply with Equal Opportunities legislation.

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