The Quality Code is the definitive reference point for all those involved in delivering higher education which leads to an award from or is validated by a UK higher education provider. It makes clear what institutions are required to do, what they can expect of each other, and what the general public can expect of all higher education providers.
Chapter B9: Academic appeals and student complaints of the Quality Code sets out principles for addressing academic appeals and complaints about the quality of learning opportunities by students in higher education providers.
A summary of the consultation events for Chapter B9 is available.
Part A: Setting and maintaining academic standards
Part B: Assuring and enhancing academic quality
Part C: Information about higher education provision