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safeguarding standards and improving the quality of UK higher education

Quality Code, Chapter B4: Supporting student achievement - Draft for consultation 

Success starts with support  

Publication date:

Supported students are more likely to be successful students. But how can universities make sure that the right systems are in place to help students achieve their full potential?

In a public consultation launched this week, the Quality Assurance Agency for Higher Education (QAA) is asking those with an interest in higher education how providers can develop effective support systems for their students.

QAA's Janet Bohrer explains: 'Effective support is crucial to student achievement. Good support systems recognise that not every student is the same, and should allow students to access tailored assistance, however they study.

'Students may also try to access help and advice in different ways. Higher education providers should have systems in place to address this, and ensure that staff can confidently help students access the support that they need.'

Current guidance on student support is split across a range of sources. QAA is proposing that this is brought into a single reference point, as part of the new UK Quality Code for Higher Education.

Ms Bohrer concludes: 'We want this guidance to be useful and fit-for-purpose for all providers and their students, so would welcome feedback - especially from prospective users.'

The draft Chapter B4: Supporting student achievement of the Quality Code is available now. The consultation on the proposed guidance runs until 3 January 2013.


Notes to editor:
  1. For more information, contact Hayley Haggins, Public Affairs Officer, on, or 01452 557 047.
  2. Chapter B4: Supporting student achievement is part of the UK Quality Code for Higher Education (the Quality Code). A consultation on the proposed Chapter is open now, and runs until 3 January 2013. More information is available at
  3. The Quality Code sets out the Expectations that all providers of UK higher education are required to meet. It gives all higher education providers a shared starting point for setting, describing and assuring the academic standards of their higher education awards and programmes and the quality of the learning opportunities they provide. More information is available at
  4. The draft Expectation about supporting student achievement is that: 'Higher education providers have effective arrangements in place to support all students appropriately in achieving their learning objectives.'
  5. QAA safeguards the public interest in the quality and standards of UK higher education. We check how UK universities and colleges maintain their academic standards and quality. We review and report on how they meet their responsibilities, identify good practice and make recommendations for improvement. We publish guidelines to help UK universities and colleges develop effective systems to ensure students have the best learning experience. Further information is available at:

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